Effective Date: October 29, 2026

Thank you for shopping with Nortnia. We aim to provide a smooth and reliable delivery experience for every customer.

1. Shipping Coverage

We currently offer shipping within the United Kingdom.

2. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Processing and Delivery Times

• Order Processing: Typically 1–2 business days.

• Transit Time: Estimated 3–5 business days after dispatch.

• Total Estimated Delivery: Approximately 4–7 business days.

These are estimates and are not guaranteed delivery dates. Delays may occur due to public holidays, carrier issues, weather, or other circumstances beyond our control.

4. Order Tracking

When tracking information is available, we will send it to you by email after your order has been dispatched.

5. Incorrect Shipping Information

Please check your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible at info@Nortnia.shop. We cannot guarantee changes once an order has been processed or dispatched.

6. Delayed, Lost, or Damaged Orders

If your order has not arrived within the estimated delivery period or arrives damaged, please contact our customer support team. We will review the situation and help determine the appropriate next steps.

Your statutory consumer rights remain unaffected.

7. Contact Information

Merchant Name: Nortnia
Email: info@Nortnia.shop
Phone: 701 833 87 90
Business Address: 20 Downing Street, London SW1A 2AD, United Kingdom