1. Where do you ship?

We currently offer shipping within the United Kingdom. Please check the available delivery options at checkout.

2. How much does shipping cost?

Any applicable shipping charges will be displayed at checkout before you place your order.

3. How long does delivery take?

Estimated delivery is approximately 4–7 business days, including 1–2 business days for processing and an estimated 3–5 business days for transit. These are estimates, not guaranteed delivery dates.

4. Will I receive tracking information?

When tracking is available, we will send the tracking details by email after your order has been dispatched.

5. Can I change or cancel my order?

Contact us as soon as possible at info@Nortnia.shop. We will let you know whether the order can still be changed or cancelled. Your statutory cancellation rights remain unaffected.

6. Can I return an item?

Eligible items may be returned under our 30-day voluntary return policy. For most online purchases of goods in the UK, a separate 14-day statutory cancellation right generally applies, subject to legal exceptions.

7. When will I receive my refund?

The timing depends on the type of return and the applicable legal requirements. We will notify you once your return has been assessed and explain the next steps.

8. What if my item arrives damaged or incorrect?

Contact info@Nortnia.shop with your order details and, if possible, photographs of the issue. We will review your case and explain the available options.

9. What payment methods do you accept?

The available payment methods are displayed at checkout.

10. How can I contact customer support?

You can contact us using the details below:

Merchant Name: Nortnia
Email: info@Nortnia.shop
Phone: 701 833 87 90
Business Address: 20 Downing Street, London SW1A 2AD, United Kingdom